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Our service process and shipping
our service process and shipping
Shipping and Handling Rates
We offer free standard shipping and handling to qualifying orders.
1. The factory receives the order and then produces. time: 1-7days ,( sometimes it might be delayed due to custom-made sizes and other reasons)
2. Then they give the goods to us.
3. We will conduct a quality inspection for you.
4. we will send a video / psp (pre-shipment photos) to you for confirmation，so remember to add us by E-mail. Most other sellers don't provide them automatically.
5. If you're happy with the PSPs, we will ship your order. If not, we will offer an exchange or refund (If you buy the customized product, then it just can't be exchanged )
6. we will ship the goods based on the logistics method you choose.
7. Be patient while waiting for updates.
shipping time:
1. if u chose the Standard shipping ,it will get to u in 15 to 30 days with free shipping.
2. if u choose Fast shipping , it will get to u in 3-10days
(International logistics transportation is influenced by many factors. if they hasnt updated ,Please be patient and wait. What we can assure you is as long as u buy with us , we will guarantee that u receive the goods, if they will get lost, we will resend )
· If you haven't received your order number or tracking number , you can check your spam box first or use this link
: https://www.disluxlifestyle.shop/account/trackingorder
· if u still not received your tracking number , u can wait for 1-7days for your order be shipped first and then it will shows the tracking number in your order number status .
· if your items are on the way to u , u dont know how to track them, use this link :
ABOUT SHIPPING & CUSTOMS
u received the EMS/DHL/FedEx/USPS /china post / jykj tracking info, but it's not valid？
Don't jump to conclusions just yet if your tracking info doesn't seem to be working. Sometimes, it takes a few days for the trackingto actually start showing updates What's happened is that the shipping agent, not us , has created the label for vour package, And thev're the ones responsiblefor sending it out. Give it a day or two.
What if my package gets seized?
If your order gets seized in China or destination country , we will replace it for free, we will resend them to u when they get seized.
The words to my dear customer friends :
About the our quality, i can promise we only sell top quality items, material leather, hardware quality is excellent, but we do not sell authentic, the market is also rarely exactly the same as the authentic replica, if you are trying to spend money on replicas to buy an authentic, then we do not have the goods you want. And if a seller tells you that their quality can be sold as genuine, please be careful of being cheated, you can think about it, if their quality can be sold as genuine, why don't they just sell their replicas at the price of the genuine ones?
Our principle is to let you enjoy the best replica quality on the market with the least amount of money. We do not need to deify the authentic bag and shoes, there are many customers they can afford to buy genuine, but they feel that even the quality of genuine is not as good as the quality of our replica, in fact, they are the real smart people, genuine is also the same with cowhide and sheepskin production, we are also using the same materials and the same process to do, as long as the human production, there will be some defects, there is no way to avoid it, the genuine will also have A lot of flaws, so in that case, why can't we buy a replica？why can't we accept a little bit of flaws in the replica？ and they are also so much cheaper!And the most important thing is our own feelings, we feel that this bag this shoe this price I like, this is enough, We're happy. That's the most important thing.
Why do we have this confidence, first, we do this 5 years, we touch the shoes and bags every year without a few million also have hundreds of thousands, we are very clear about the quality of the items on the market.Secondly, we do long-term business, we still have five years ago the customer repurchase, if we cheat the customer, how do we win the trust of our customers for such a long time. Thirdly, we ourselves don't want to get any disputes, which is unfavorable to us, and this also leads more to we will guarantee good quality to you.
About the return, I must admit, after we are so enthusiastic to serve you, you also get the physical video before shipment, this is a service that other sellers won't provide, this is also a service that you can't get on other stores, we checked the quality and gave you to make sure the quality is good, you agreed, we shipped the goods, and you still want to mention the disputes, you want to get a refund, we have served you so attentively, and you Still want to be a bad person, then we admit we are unlucky, there are always people who want free stuff.
We support return and refund, but I want to say in advance, the customer bears the return shipping cost, we will give you to make the return logistics label, you only need to get the usps there to send back to us on it, but this return cost is borne by the customer, we want to in the amount of the refund to reduce to your return shipping cost. This is very fair, you this transaction canceled means we lost a shipping cost to send you and the cost of promotion, for you this transaction, we are already losing money, we can't afford to lose the return shipping cost again. This is the same after-sale principle that any E-commerce shopping platform abides by, the customer bears the return shipping cost!!!! the customer bears the return shipping cost!!!! the customer bears the return shipping cost!!!!Thank you for your efforts and wish you good health and good work.